Generic Oncology operates a secure, encrypted communications network. All medical data submitted through our portals is governed by our Clinical Pharmacy Team in strict compliance with international patient privacy standards (GDPR/HIPAA).
⚠️ IMMEDIATE ATTENTION REQUIRED If you are experiencing a severe adverse reaction, uncontrolled bleeding, fever above 100.4°F (38°C), or any life-threatening symptom after taking your medication, do not use our contact form below
- Step 1: Contact your local emergency medical services or go to the nearest hospital emergency room immediately.
- Step 2: Once stabilized, notify our Pharmacovigilance Team so we can file a formal manufacturer safety report.
- Emergency Reporting Email: [email protected]
Global Patient Support
For general inquiries, assistance with the Named Patient Program, or updates on international cold-chain shipping, our patient coordinators are available to assist you.
Contact Info
Phone :
+8801915536110
Address :
Tower-21, Level-6, 129 Abdullah Pur – Ate Para Rd
Mandatory Privacy Consent : I consent to having Generic Oncology collect my details to respond to this inquiry. I understand that any medical information provided will be encrypted and handled strictly according to the Privacy Policy.
Clinical Pharmacy & Prescriptions
For questions regarding drug interactions, bioequivalence data, or to speak directly with our clinical pharmacy team regarding a prescription you intend to upload:
- Clinical Support Email: [email protected]
- (Note: For your safety, we cannot provide diagnostic advice. Please direct all diagnostic and treatment-plan questions to your local treating oncologist).
Frequently Asked Questions (FAQs)
Our dedicated patient support team typically responds to all general and logistical inquiries within 12 to 24 business hours. Inquiries sent directly to our Clinical Pharmacy team requiring medical review may take up to 48 hours.
No. To maintain strict compliance with international pharmacy laws, all orders must be processed through our secure online portal, which requires the digital upload of a valid, written prescription from a licensed oncologist.
No. To maintain strict compliance with international pharmacy laws, all orders must be processed through our secure online portal, which requires the digital upload of a valid, written prescription from a licensed oncologist.